FAQ
Frequently asked questions
What is an escape room?
Escape rooms are an interactive experience where you solve various mysteries and tasks, and open locks with a team. Each room has a unique theme and the main goal is to escape within the time limit (60 minutes.) Before the game starts our lovely staff will give instructions on how to play. So, you don’t need to know anything in advance!
When is Trap Factory open?
We are open only by reservation. You can reach us by phone every day from 10:00 a.m. to 6:00 p.m. at +358 45 1186 386.
Where is Trap Factory located?
All our escape games and event facilities are located in Otaniemi, Espoo, at Metallimiehenkuja 6 D, 02150 Espoo. We are located approximately 200 meters from the Aalto University metro station and 100 meters from the Aalto University bus stop. When arriving by metro, you can find us by exiting the Otaniementie (A) exit and heading east over the Vuorimiehentie and uphill to Metallimiehenkuja.
When arriving by car, there are parking spaces along Metallimiehenkuja and behind our factory.
How can I make a reservation?
You can make a reservation via our website or by calling +358 45 1186 386. Same-day reservations only by phone. Please note, if you want to make a reservation which is over a month away, please contact us by phone or email.
I need to make changes to my reservation. What should I do?
Rescheduling and canceling your booking can be done via the link in the confirmation email. Or by e-mail info(at)trapfactory.fi or by calling +358 45 1186 386. Please note that for cancellations made less than 24 hours before the reservation, or if you do not show up, we will charge 50€/game.
If the number of players changes for one game booking, you do not need to notify us. We charge the price according to the actual number of people after the game. If you have booked several rooms, please notify us of player changes no later than 48 hours before booking.
We have a big group and would possibly be interested in other services, such as catering. What do you offer?
Welcome! We are event professionals and would love to organize your event. Inquiries about games for larger groups, meetings and other event packages can be done using the contact form, or email to myynt(at)trapfactory.fi or phone +358 45 163 2206 (weekdays 10am-6pm). Together with our catering partners we provide a versatile selection of menus, contact us to learn more. The minimum order for catering is 20 people.
Do you have any games available in English?
Yes! You can play all our escape games in English.
How much does an escape room cost and what payment methods can I use?
You can find the price list for escape rooms here. The price is determined by the number of players. You can pay for the escape game on the spot with the most common payment cards, cash or gift card. You can also pay with cultural benefits such as Smartum, Edenred, ePassi, EazyBreak, and Tyky+. The payment can be divided among the players.
Companies also have the option of invoicing. It must be agreed upon in advance, by emailing us at info(at)trapfactory.fi
What is an outdoor game?
Outdoor games are puzzle, adventure games played outside, which are inspired by escape room games. The games are played through a GPS-based application Level Adventures. You don’t have to book a game in advance, you can play whenever you want and for as long as you want. Go to app.leveladventures.com and start your adventure at the location indicated on the map! Read more here!
Are escape rooms scary?
There are no scary or horror effects in the rooms. Only exception is the horror-themed game Trap.
Can children play escape rooms?
Yes! Our games Treasure Hunt, Orient Express, Magician’s Apprentice and Black List are suitable for the whole family. We also offer simplified versions of the Treasure hunt and Orient Express, which we recommend for groups of kids playing without adults. In addition, our slightly more challenging game Prison Break can be played in a child-friendly version too. Please let us know in your booking details if you wish to book the easier version.
What level of difficulty is right for me?
The difficulty levels of the games are marked on a scale of one to five (with factory symbols). For beginners and families, we recommend games with one or two levels of difficulty. Games with three, four or five levels of difficulty are suitable for more experienced players. If you need advice on choosing the game, we are happy to help by phone +358 45 1186 386.
Does it matter if there are more than 6 people in the group?
In terms of gaming experience, we recommend 4-6 players, but some games can accommodate up to 7-8 people. But for best experience we would recommend splitting a group of 8 people to two teams.
Are the games suitable for little Christmas parties, bachelor parties and other parties?
Indeed! We can also arrange a little extra into the game. For example, hide a gift or provide a birthday cake. Contact us and ask more!
What is the appropriate clothing for escape games?
We want you to have fun and enjoy the game, so it does not matter what you wear as long as you are comfortable with it. Just wear your regular clothes and keep your shoes on. The games can also be played in high heels and party clothes, but then we recommend booking games that don’t involve crawling.
Is it safe to play?
Escape games are a safe activity. Our venue and game rooms have been inspected by the fire authorities and approved as safe gaming facilities. Exit routes are clearly marked and electronic locks are used on exit route doors for easy and safe exit. Each door has an emergency release button, which can be pressed to unlock the door in an emergency. In the event of a power cut, the doors are automatically unlocked.
Please, do not come to play if you feel sick. For contact-free gaming, take a look into our outdoor game selection at leveladventures.com!
Can I come for a visit to see your venue?
Yes, you can! Please make an appointment in advance by emailing myynti(at)trapfactory.fi or by calling +358 45 163 2206.